Refund policy
If you decide to cancel your order BEFORE it has been dispatched, a 20% cancellation fee will be applied to cover these costs before any credit is issued. Please note that orders already shipped cannot be canceled.
Once an order is placed, we aim to process it quickly to ensure you receive your items as soon as possible. Due to this rapid processing, we are limited in our ability to make changes to your order once it has been confirmed. However, if you need to modify your order, we recommend you contact us immediately at support@swee10nuf.com with your order details and the changes you wish to make. We will do our best to accommodate your request if the order has not yet been processed for shipping. If your order has already been shipped or if we are unable to make the requested changes, we can guide you through our returns process or help you place a new order for the correct items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@swee10nuf.com. Please note that returns will need to be sent to the following address: 1913 Military Ave, Omaha, NE 68110.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@swee10nuf.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Custom Orders
No returns or exchanges will be accepted after custom orders are placed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swee10nuf.com.
Please review our policies regarding order cancellations and returns below.
Order Cancellation Policy
All orders are automatically processed through our secure merchant processor and sent to our warehouse for shipment. During this process, we incur irreversible transaction fees.
• Cancellations Before Shipment: If you wish to cancel your order before it has been shipped, you will be assessed a 20% cancellation fee. The fee will be deducted from your refund. Please contact support@swee10nuf.com immediately with the subject "CANCEL ORDER" and your order number.
• Cancellations After Shipment: Once an order has been shipped, it is no longer eligible for cancellation. It will be treated as a return and must follow the Store Credit Return Policy below.
Incorrect Shipping Address & Returned Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. Swee10Nuf Tees & Graphics is not responsible for orders that are delayed, undeliverable, or returned to our warehouse due to an incorrect, incomplete, or invalid shipping address provided by the customer.
Customers must contact Swee10Nuf Tees & Graphics immediately if a shipping address needs to be corrected. Address changes cannot be guaranteed once an order has entered processing or shipment.
If a package is returned to Swee10Nuf Tees & Graphics because of an address error made by the customer, the customer will be responsible for the additional shipping cost required to resend the package.
If the customer chooses not to have the package redelivered and requests store credit instead, the store credit amount will be reduced by 25% to cover return shipping fees, processing costs, and handling expenses. Original shipping charges are non-refundable.
Customers are responsible for reviewing their shipping information carefully before completing their purchase.
Store Credit Return Policy
We do not issue refunds to the original form of payment. However, we are happy to accept eligible returns for store credit.
Return Eligibility
• Store Credit Only: All approved returns will be issued in the form of store credit. The store credit will be less the shipping cost from the original order (if applicable) and a $5 processing fee.
• Timeframe: Returns must be initiated by emailing us within 7 days of receiving your item.
• Condition: Items must be in original, new condition: unworn, unwashed, free of odors (including perfume and deodorant), and with all original tags attached.
• Processing Fee: A $5 USD processing fee will be deducted from your final store credit.
• Shipping Costs: Original shipping and handling charges are non-refundable.
Final Sale & Non-Returnable Items
The following items are considered final sale and are not eligible for return or store credit under any circumstances:
• Deeply Discounted Items: Any item purchased at a discount of 30% or more off the original price is considered final sale. This applies whether the discount comes from a direct sale price or a promotional code.
• Accessories
• Custom Orders
Final Policy Notes
Unauthorized Returns: Any merchandise returned without prior authorization or to the wrong address will be destroyed, and no credit will be issued.
Right to Deny: Swee10Nuf Tees & Graphics reserves the right to deny any return that does not meet the requirements outlined in this policy.